Shipping policy

Thank you for shopping with Light & Bern Candles! Below you will find all the details regarding our shipping process. Please don’t hesitate to contact us if you have any questions.

Processing Time

• Orders are typically processed within 1-3 business days of receiving your order.
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive a tracking number once your order has shipped.

Shipping Methods & Costs

• We offer various shipping methods to accommodate your needs:
  • Standard Shipping (3-7 business days)
  • Expedited Shipping (2-3 business days)
  • Express Shipping (1 business day)
• Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

• Once your order has shipped, we will provide you with a tracking number via email.
• You can track your order status by visiting the carrier's website or by clicking the tracking link provided in the email.

Lost or Damaged Items

• If your package is lost or damaged during transit, please contact us immediately by filling out the "Contact Us" form on the website. 
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Address Accuracy

• Please double-check that your shipping address is correct at checkout. We are not responsible for packages that are lost due to incorrect addresses.